Every wave is a party wave with our FLY AIR XL iSUP board – designed to take you and between 5 and 7 friends onboard – for the ultimate group and family fun! You will laugh so hard you might forget to paddle!
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Delivery & Returns
Delivery & Returns
Delivery
We strive to provide a smooth and efficient delivery process for all our customers. Once your order is confirmed, we aim to dispatch it within 2–3 business days.
Domestic orders (Netherlands): Delivery typically takes 5–7 business days.
International orders: Delivery times may vary between 7–14 business days, depending on your location.
We partner with reliable couriers to ensure your products arrive safely and on time. You will receive a tracking numberonce your order is shipped, allowing you to monitor its progress.
Returns
Your satisfaction is our priority. If you are not completely happy with your order, you may return eligible items within 14 days of receipt for a full refund or exchange.
To qualify for a return:
Items must be unused, in their original condition, and with all tags attached.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
To initiate a return, contact our customer service team at returns@urbaneight.shop, and we will guide you through the process.
For more details, please see our [Full Returns & Refunds Policy].
